Refund Policy

This Terms & Conditions describes how Poketix collects, uses, protects, and manages the personal information of users who access our website, mobile application, and travel-related services. When you book tours, activities, or travel packages through our platform, we may collect information such as your name, email, phone number, address, and payment details to ensure a smooth and secure booking experience. We also gather travel preferences, itinerary selections, and special requirements to personalise your journey and provide the best possible service. In addition, certain information like your device type, IP address, browser details, and location may be collected automatically to enhance the functionality and security of our platform.

The information we collect is primarily used to confirm bookings, deliver tickets and itineraries, communicate important travel updates, and offer customer support whenever needed. We may also use your information to improve our services, refine user experience, and share offers or destination recommendations that match your interests. Your data may be shared with trusted partners, including hotels, tour operators, transport providers, payment gateways, and government authorities where necessary. However, we never sell your personal information to any external party.

Cancellation policies vary by package and supplier. Changes to bookings may incur additional fees and are subject to availability. We recommend purchasing travel insurance to protect against unforeseen circumstances that may require cancellation or changes to your travel plans.

We follow strong security measures to protect your data from unauthorized access, loss, or misuse. Although no online system can guarantee complete security, we make every effort to safeguard your information through encryption, secure servers, and controlled access. Our platform uses cookies to enhance your browsing experience, remember your preferences, and help us understand how users interact with the website. You may choose to disable cookies through your browser, though certain features may not function optimally.

As a user, you have full rights to access, update, or request deletion of your personal information at any time. You may also opt out of promotional communications whenever you wish. Our services are intended for individuals aged 18 and above, and we do not knowingly collect data from children. From time to time, we may update this Privacy Policy to reflect changes in our practices, and the latest version will always be available on this page. If you have any questions or concerns regarding our Privacy Policy or data usage, you can reach us at poketix@gmail.com or 12345670. Your trust matters to us, and we remain committed to protecting your privacy and providing a safe, reliable, and transparent travel experience.